Shipping policy

Overview

This Shipping Policy applies to orders placed through 1life2liveshop.shop.

We offer free standard delivery on every order. No minimum purchase is required for free standard delivery unless a specific promotion clearly states otherwise.

For delivery assistance, contact info@1life2liveshop.shop.

Delivery Cost

Standard delivery is free for all orders.

The order summary displayed at checkout will show the applicable delivery method and cost. Where only free standard delivery is available, the delivery charge will be shown as zero.

If an optional expedited or premium delivery service is introduced, its price and estimated timeframe will be shown before payment.

Estimated Delivery Time

The estimated standard delivery period is:

15 to 20 calendar days from order confirmation.

This estimate includes normal order processing and transit time unless the product page expressly states otherwise.

The estimated period begins after we send the order confirmation. If payment verification, address verification or additional information is reasonably required, processing may pause until the necessary issue is resolved.

Delivery estimates are not guaranteed appointment dates. A parcel may arrive earlier or later because of carrier operations or events outside our reasonable control.

Order Processing

After an order is placed, we may:

• Verify payment;
• Review the order for fraud or security concerns;
• Confirm stock availability;
• Prepare and package the products;
• Allocate the order to a fulfilment location; and
• Provide the shipment to a postal or courier service.

Orders placed during weekends, public holidays or peak promotional periods may take longer to process.

If a material delay is identified before dispatch, we will take reasonable steps to notify you using the contact information provided with the order.

Order Confirmation

After checkout, you should receive an order-confirmation email.

Please review the order confirmation carefully. If the product, quantity, name, email address or delivery address is incorrect, contact info@1life2liveshop.shop immediately.

An order-confirmation email does not necessarily mean that the order has been dispatched.

Delivery Locations

Delivery availability is determined at checkout. An order can be accepted only where the checkout system confirms that delivery is available to the supplied address.

Certain remote locations, islands, military addresses, restricted areas or territories may require additional time or may not be supported by a particular carrier.

We reserve the right to decline an order before acceptance if no reasonable delivery service is available. If payment has already been collected, it will be refunded.

Fulfilment and Multiple Parcels

Products may be stored at different fulfilment locations. As a result:

• An order may be delivered in more than one parcel;
• Parcels may arrive on different days;
• Each parcel may have separate tracking information; and
• Different carriers may be used for different items.

You will not be charged additional standard-delivery fees because an order is divided into multiple parcels.

Tracking

Where tracking is available, tracking information will be sent by email or displayed in the order-status page.

Tracking may take several days to update after dispatch. A temporary absence of scans does not necessarily mean the parcel has stopped moving.

Carrier tracking is supplied for convenience and may not always update in real time.

Delivery Attempts

The carrier may:

• Deliver to the address provided;
• Leave the parcel in a safe place where permitted;
• Deliver to a neighbour where permitted;
• Redirect it to a collection point; or
• Attempt delivery again.

You are responsible for checking carrier notices and collecting a parcel within the carrier’s stated collection period.

Accurate Address Information

You must provide a complete and accurate delivery address, including the correct postcode, building number, flat or unit number and any access information reasonably needed for delivery.

If you notice an error, contact info@1life2liveshop.shop immediately. We will try to assist, but we cannot guarantee that an address can be changed after processing or dispatch begins.

We are not responsible for delays caused by incomplete or incorrect information supplied by the customer. If a parcel is returned for this reason, we will contact you regarding redelivery or refund options. Any deduction for additional costs will be made only where lawful.

Customs and Import Matters

Where an order crosses an international border, it may be subject to customs processing.

Any taxes, duties or import charges that the customer is required to pay will be disclosed before purchase where required and reasonably ascertainable. We will not impose undisclosed charges through this policy.

Customers should respond promptly if a customs authority or carrier lawfully requests information needed to complete delivery.

Delivery Delays

Possible causes of delay include:

• Severe weather;
• Public holidays;
• Peak shopping periods;
• Carrier disruption;
• Customs processing;
• Industrial action;
• Transport or network failure;
• Remote delivery locations;
• Incorrect delivery details;
• Security or payment verification; and
• Events outside our reasonable control.

If an order is delayed, contact info@1life2liveshop.shop with the order number.

Where delivery by a particular date is essential, you should contact us before ordering to confirm whether that date can be agreed. The standard estimate alone does not make a particular date an essential contractual term.

Unless a different delivery period has been agreed, we will comply with any maximum delivery period required by applicable consumer law. If delivery is not made within the agreed or legally required period, you may have the right to require delivery within an additional appropriate period or, in qualifying circumstances, cancel the contract.

Lost Parcels

A parcel may be treated as potentially lost where:

• Tracking shows no meaningful progress for an unreasonable period;
• The carrier confirms loss;
• The parcel is marked delivered but cannot be located after reasonable checks; or
• It has not arrived within a reasonable period after the estimated delivery window.

Before contacting us about a parcel marked as delivered, please:

• Check the delivery address;
• Check safe places around the property;
• Ask household members;
• Ask nearby neighbours where appropriate;
• Check any collection or delivery notice; and
• Review the carrier’s tracking page.

If the parcel remains missing, email info@1life2liveshop.shop. We will investigate with the carrier and, where appropriate, arrange a replacement or refund.

Damaged Parcels

If a parcel or product arrives damaged, contact info@1life2liveshop.shop promptly.

Please retain the product and packaging and, where reasonably possible, provide photographs showing:

• The external parcel;
• The delivery label;
• Internal packaging;
• The damaged product; and
• Any missing or broken components.

This information assists our investigation. It does not limit statutory rights.

Incorrect or Missing Items

If an order contains the wrong item or an item is missing, contact info@1life2liveshop.shop with the order number and details of the problem.

We will investigate and provide an appropriate remedy, which may include dispatching the correct item, replacing the missing item or issuing a refund.

Risk and Ownership

For consumer orders, risk of accidental loss or damage generally passes when the goods are physically delivered to you or to a person identified by you to receive them.

If you independently arrange delivery using a carrier not offered or named by us, risk may pass when the goods are delivered to that carrier, subject to applicable law.

Ownership passes only after full payment has been received and the goods have been delivered, unless applicable law requires otherwise.

Refused and Uncollected Parcels

If you intend to cancel an order, notify us clearly at info@1life2liveshop.shop. Merely refusing delivery may not provide enough information to identify your cancellation.

If a parcel is refused or not collected, any refund may be withheld until it returns to the appropriate facility or evidence of return is available, as permitted by law.

Cancellations and Returns

Shipping-related cancellations and returns are governed by our Return and Refund Policy.

For most eligible online purchases, UK consumers may notify us of cancellation within 14 days after receiving the goods and then return them within a further 14 days.

Before returning a parcel, contact info@1life2liveshop.shop for the correct instructions.

Contact

1life2liveshop.shop
Shipping support: info@1life2liveshop.shop
Website: https://1life2liveshop.shop