Refund policy

This Return and Refund Policy applies to purchases made through 1life2liveshop.shop.

Nothing in this policy excludes, restricts or replaces any rights available to consumers under applicable UK law, including rights relating to distance contracts and goods that are faulty, not as described or not fit for purpose.

For return, cancellation or refund assistance, contact us at info@1life2liveshop.shop.

Changing Your Mind: 14-Day Cancellation Right

If you are a UK consumer purchasing eligible goods online, you generally have the right to cancel your order without giving a reason.

The cancellation period ends 14 days after:

• The day on which you, or a person nominated by you other than the carrier, receives the goods;
• In the case of multiple goods ordered together but delivered separately, the day the final item is received; or
• In the case of goods delivered in multiple lots or pieces, the day the final lot or piece is received.

To exercise this right, you must send us a clear statement of your decision to cancel before the cancellation period expires.

You may send your cancellation notice by email to info@1life2liveshop.shop. Please include your order number, the name used to place the order, the email address associated with the order and identification of the goods being cancelled.

You do not have to use any particular wording. A clear email stating that you wish to cancel the relevant order or products is sufficient.

Cancellation Form

You may use the following cancellation form, but its use is not compulsory:

To: 1life2liveshop.shop, info@1life2liveshop.shop

I hereby give notice that I cancel my contract for the sale of the goods identified in this message.

I will include my order number, the goods being cancelled, the date ordered, the date received, my name and my delivery postcode in the email containing this notice.

Returning Cancelled Goods

After notifying us that you are exercising your statutory cancellation right, you must return the goods without undue delay and no later than 14 days after the day on which you informed us of the cancellation.

Before sending the goods, email info@1life2liveshop.shop for the correct return instructions and return destination applicable to your order. Do not send a return to an address shown on a parcel label without first contacting us, because that address may belong to a carrier or fulfilment facility that cannot process consumer returns.

Goods should be securely packaged to reduce the risk of loss or damage. We recommend using a tracked postal service and retaining the postage receipt and tracking information until the return and refund have been completed.

Unless the goods are faulty, damaged, misdescribed or otherwise non-conforming, you are responsible for the direct cost of returning cancelled goods.

Condition of Returned Goods

You may inspect and handle goods only to the extent reasonably necessary to establish their nature, characteristics and functioning, in the same way that you would normally inspect them in a physical shop.

You may be responsible for a reduction in value caused by handling beyond what is reasonably necessary. Where permitted by law, we may reduce the refund to reflect that loss in value. We will not make an arbitrary restocking deduction.

Where reasonably possible, goods should be returned with their original packaging, accessories, manuals and included items. Missing packaging alone will not automatically remove statutory rights, although damage or loss caused by unnecessary handling may affect the refund where the law permits.

Refunds Following Cancellation

If you validly cancel an eligible order, we will reimburse the payments received for the cancelled goods.

Because standard delivery is free on all orders, there is normally no outgoing standard-delivery charge to refund. If a paid delivery upgrade was offered and purchased, any delivery refund required by law will be limited to the cost of the least expensive standard delivery method offered.

We may withhold reimbursement until:

• We receive the returned goods; or
• You provide evidence that the goods have been sent back,

whichever occurs first.

Once the applicable condition has been met, we will issue the refund without undue delay and normally within 14 days.

Refunds will ordinarily be made using the same payment method used for the original transaction, unless another method is expressly agreed. We will not charge a fee solely for processing a legally required refund. The time taken for the funds to appear in your account may depend on your bank or payment provider.

Orders Cancelled Before Dispatch

If you wish to cancel before dispatch, contact info@1life2liveshop.shop as soon as possible.

We will try to stop the order. However, order processing may begin shortly after checkout and cancellation before dispatch cannot always be guaranteed. If the order has already been dispatched, the normal cancellation and return procedure will apply.

Faulty, Damaged, Misdescribed or Incorrect Goods

Please inspect your order after delivery.

Contact info@1life2liveshop.shop promptly if an item:

• Arrives damaged;
• Is defective;
• Is not as described;
• Is not fit for its normal or specifically agreed purpose;
• Is of unsatisfactory quality;
• Is materially incomplete; or
• Is different from the item ordered.

Please provide your order number, a description of the problem and, where reasonably possible, clear photographs or video showing the issue and the packaging. Evidence helps us investigate the matter but does not remove rights that cannot legally be excluded.

Where goods fail to conform to the contract, remedies may include repair, replacement, price reduction or refund, depending on the circumstances and applicable law. UK consumers may have a short-term right to reject non-conforming goods within 30 days, subject to the Consumer Rights Act 2015.

Where we accept that goods are faulty, damaged, misdescribed or incorrect, we will bear reasonable return costs or provide an appropriate prepaid return method.

We may inspect returned goods to confirm the issue. We will not refuse a valid statutory remedy merely because the original packaging is unavailable.

Items Normally Excluded from Change-of-Mind Cancellation

The statutory right to cancel may not apply, or may cease to apply, to certain categories of goods, including:

• Goods made to your specifications or clearly personalised;
• Goods liable to deteriorate or expire rapidly;
• Sealed goods not suitable for return for health-protection or hygiene reasons if unsealed after delivery;
• Sealed audio, video or computer software products once unsealed;
• Goods that become inseparably mixed with other items after delivery;
• Newspapers, periodicals or magazines, other than subscriptions;
• Certain digital content once supply has begun after the required express consent and acknowledgement; and
• Any other goods or services lawfully exempt from the cancellation right.

An exclusion from the change-of-mind cancellation right does not remove your rights where goods are faulty, misdescribed or otherwise non-conforming.

Sale and Promotional Items

Sale, discounted and promotional goods are subject to the same statutory consumer protections as full-price goods.

A reduced price does not remove your rights unless the reduction was specifically and transparently connected to a defect that was disclosed and accepted before purchase.

Exchanges

We do not guarantee direct exchanges.

If you want a different size, colour or product, contact info@1life2liveshop.shop. Depending on availability and the circumstances, we may arrange a replacement or ask you to return the original item and place a new order.

Your statutory rights remain unaffected.

Gifts

Refunds are normally issued to the original payment method used by the purchaser. If an item was received as a gift, we may need to communicate with or refund the original purchaser.

Refused or Uncollected Deliveries

Refusing delivery or failing to collect a parcel does not always provide us with sufficient information to identify an intended cancellation.

You should email info@1life2liveshop.shop with a clear cancellation notice. Any refund may be withheld until the parcel is returned to us or evidence of its return is available, as permitted by law.

Additional carrier charges arising from an incorrect address, repeated failed delivery or an uncollected parcel may be deducted only where lawful and where the customer is responsible for those charges.

Return Shipping Responsibility

You remain responsible for returned goods until they are delivered to the return destination.

We are not responsible for a return lost in transit when the return method was arranged independently by you. This does not apply where we provided the return service or nominated the carrier and the loss occurred within that service.

Chargebacks

Please contact us before starting a payment dispute so that we have a reasonable opportunity to investigate and resolve the matter.

This does not prevent you from exercising rights available through your card issuer, payment provider or applicable law.

Abuse of the Returns Process

We may investigate evidence of fraud, deliberate damage, substitution of products, false claims or repeated abuse of the return process. We may refuse a claim where legally permitted and supported by evidence.

We will not use this provision to restrict legitimate statutory rights.

Contact

All cancellation, return and refund requests should be sent to:

1life2liveshop.shop
Email: info@1life2liveshop.shop
Website: https://1life2liveshop.shop