Privacy policy

 

This Privacy Policy explains how 1life2liveshop.shop collects, uses, discloses and protects personal information when you visit, use or make a purchase from https://1life2liveshop.shop, communicate with us or otherwise interact with our services.

In this policy, “we”, “us” and “our” refer to 1life2liveshop.shop. “You” refers to a visitor, customer or other individual whose personal information we process.

For privacy enquiries or requests, contact info@1life2liveshop.shop.

Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information.

Information You Provide

This may include:

• Your name;
• Billing and delivery addresses;
• Email address;
• Telephone number;
• Account login information;
• Products ordered or considered;
• Order instructions;
• Returns and refund information;
• Communications with customer support;
• Reviews, survey responses or other content submitted by you; and
• Marketing preferences.

Payment information is generally collected and processed by Shopify or the payment provider selected at checkout. We may receive payment confirmation, payment status, limited card details and fraud-screening information, but we do not necessarily receive complete payment-card numbers.

Information Collected Automatically

When you use the website, we and our service providers may automatically collect:

• IP address;
• Browser type and version;
• Device type and operating system;
• Cookie identifiers;
• Pages viewed;
• Products viewed or added to a basket;
• Referring website or source;
• Date, time and duration of visits;
• Approximate location derived from IP address;
• Checkout and purchase activity; and
• Information about how you interact with the website and marketing messages.

Information Obtained from Other Sources

We may receive personal information from:

• Shopify;
• Payment processors;
• Delivery and fulfilment partners;
• Fraud-prevention providers;
• Analytics and advertising providers;
• Social-media platforms;
• Customer-support providers; and
• Publicly available sources where lawful.

How We Use Personal Information

We may use personal information to:

• Provide and operate the website;
• Create and manage customer accounts;
• Process, verify and fulfil orders;
• Take and reconcile payments;
• Arrange delivery and provide tracking;
• Send order confirmations and service communications;
• Handle cancellations, returns, refunds and complaints;
• Respond to customer enquiries;
• Detect and prevent fraud, abuse and security incidents;
• Maintain business, tax and transaction records;
• Comply with legal and regulatory obligations;
• Enforce our terms and protect legal rights;
• Analyse and improve website performance;
• Understand customer preferences;
• Personalise website content where permitted;
• Measure advertising and marketing performance;
• Send marketing communications where consent has been given or another lawful basis applies; and
• Establish, exercise or defend legal claims.

We will not use personal information for a materially incompatible purpose without providing appropriate notice and, where required, obtaining consent.

Lawful Bases

Under UK data-protection law, we rely on one or more lawful bases depending on the processing activity.

Contract

We process information where necessary to enter into or perform a contract with you, including processing payment, fulfilling orders, arranging delivery and handling returns.

Legal Obligation

We process information where required to comply with laws relating to taxation, accounting, consumer protection, fraud prevention, regulatory requests or legal proceedings.

Legitimate Interests

We may process information where necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights. These interests may include:

• Operating and improving our store;
• Securing the website;
• Preventing fraud;
• Providing customer service;
• Understanding business performance;
• Maintaining records; and
• Promoting our products to existing customers where legally permitted.

Consent

We rely on consent where required, including for certain marketing communications, non-essential cookies or similar technologies. You may withdraw consent at any time without affecting processing carried out before withdrawal.

Cookies and Similar Technologies

Our website may use cookies, pixels, local storage and similar technologies to:

• Maintain website functionality;
• Remember basket contents and preferences;
• Keep sessions secure;
• Process checkout;
• Measure site traffic and performance;
• Detect fraud;
• Provide personalised content; and
• Support advertising and marketing.

Strictly necessary technologies may operate without consent where permitted. Non-essential analytics, advertising or personalisation technologies will be handled in accordance with applicable consent requirements.

You may manage available choices through the cookie banner or settings displayed on the website. Browser settings may also allow you to block or delete cookies, although doing so may affect website functionality.

Shopify

Our store is hosted through Shopify. Shopify processes personal information in connection with the operation of the ecommerce platform, checkout, fraud prevention, hosting and related services.

Shopify may process information in accordance with its own privacy documentation and contractual arrangements with merchants. Some Shopify features may involve Shopify acting as our processor, while other features may involve Shopify processing information for its own specified purposes.

Disclosure of Personal Information

We may disclose personal information to:

• Shopify and ecommerce-platform providers;
• Payment processors and banks;
• Warehouses, suppliers and fulfilment partners;
• Postal, courier and logistics providers;
• Hosting, cloud-storage and IT providers;
• Customer-support and communications providers;
• Analytics and advertising providers where legally permitted;
• Professional advisers, including accountants, insurers and legal advisers;
• Fraud-prevention, identity-verification and security providers;
• Government authorities, regulators, courts or law-enforcement bodies where required; and
• A purchaser, investor or successor in connection with a proposed or completed business sale, merger, restructuring or transfer.

We require service providers to process personal information only for authorised purposes and to provide appropriate protection, subject to their roles and applicable law.

We do not sell personal information in the ordinary meaning of selling customer details for money.

International Transfers

Shopify, payment processors, service providers or fulfilment partners may process personal information outside the United Kingdom.

Where UK data-protection law requires safeguards for an international transfer, we will rely on an applicable adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses or another lawful transfer mechanism.

You may contact info@1life2liveshop.shop for further information about safeguards relevant to your personal information.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, tax, fraud-prevention, dispute-resolution and contract-enforcement purposes.

Retention periods depend on:

• The nature and sensitivity of the information;
• The reason it was collected;
• The duration of the customer relationship;
• Legal limitation periods;
• Tax and accounting requirements;
• Fraud and security risks; and
• Whether the information is required for an active dispute.

Order and transaction records may ordinarily be retained for up to six years after the relevant transaction or customer relationship, and longer where legally required or necessary for an unresolved claim. Marketing information is retained until consent is withdrawn, an objection is made or the information is no longer required, subject to maintaining a minimal suppression record.

When information is no longer required, it will be deleted, anonymised or securely isolated where immediate deletion is not technically feasible.

Security

We use reasonable technical and organisational safeguards designed to protect personal information against accidental or unlawful loss, misuse, unauthorised access, alteration or disclosure.

However, no internet transmission or storage system is completely secure. You should use a strong, unique password, protect your devices and notify us if you suspect unauthorised account activity.

Your Rights

Subject to applicable conditions and exemptions, UK individuals may have the right to:

• Request access to personal information;
• Request correction of inaccurate or incomplete information;
• Request erasure;
• Request restriction of processing;
• Object to processing based on legitimate interests;
• Object at any time to direct marketing;
• Request data portability;
• Withdraw consent at any time; and
• Complain to the Information Commissioner’s Office.

You also have the right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects, except where legally permitted with appropriate safeguards.

Your right to object to direct marketing is unconditional. If you object, we will stop using your personal information for direct marketing.

To exercise a right, email info@1life2liveshop.shop. We may request information reasonably necessary to confirm your identity. We normally respond within one month, although the period may be extended where legally permitted for complex or numerous requests.

Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting info@1life2liveshop.shop.

Even after opting out of marketing, you may continue to receive non-promotional communications relating to orders, returns, security or other service matters.

Automated Processing

We may use automated tools to identify potentially fraudulent or high-risk transactions, personalise website content or measure marketing performance.

Fraud indicators may include device, payment, location and transaction information. Orders flagged by automated systems may be reviewed, delayed, cancelled or subject to additional verification. Where a solely automated decision has a legal or similarly significant effect, you may contact us to request appropriate human review where required by law.

Children’s Privacy

Our store is not directed to children under 13, and we do not knowingly seek to collect personal information directly from children under 13.

Customers must have the legal capacity to enter into a purchase contract or must use the website with the involvement and permission of a parent or legal guardian.

If you believe a child has provided personal information improperly, contact info@1life2liveshop.shop.

Third-Party Websites

The website may contain links to third-party websites or services. We do not control their privacy or security practices. You should review the privacy notices of third parties before providing information to them.

Complaints

Please contact us first at info@1life2liveshop.shop so that we can investigate a privacy concern.

You also have the right to complain to the UK Information Commissioner’s Office. Information about making a complaint is available at ico.org.uk.

Changes to This Policy

We may update this Privacy Policy to reflect legal, operational, technological or service changes. The updated version will be posted on this page with a revised “Last updated” date.

Where a change materially affects how we use personal information, we will provide additional notice or obtain consent where required.

Contact

1life2liveshop.shop
Privacy email: info@1life2liveshop.shop
Website: https://1life2liveshop.shop